Returns and Refunds Policy

At Bae Nail, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If you have any concerns about a product you've received, please review our Returns and Refunds Policy below.

1. Returns

  • You may return unused and unopened nail products within 7days of the purchase date for a full refund or exchange.
  • To initiate a return, please contact our customer support team at baenailofficial@gmail.com with your order number and the reason for the return. Our team will guide you through the return process.
  • Items must be in their original condition, including packaging, press-on nail toolkit, and labels. For press-on nails, please ensure they are securely placed in the original box for return.
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-15 business days.

    2. Exchanges

    • If you receive a defective or damaged product, please contact us within 7 days of receiving your order to arrange an exchange.
    • To initiate an exchange, please contact our customer support team at baenailofficial@gmail.com with your order number and details of the issue.
    • We will provide instructions on how to return the defective or damaged item, and a replacement will be sent to you upon receipt and inspection of the returned product.

    3. Refunds (if applicable)

    • Refunds are issued for returned items in their original condition, as described in the "Returns" section above.
    • If your refund is approved, it will be processed, and a credit will automatically be applied to your original payment method within 7-15 business days.
    • Shipping costs for returns are non-refundable.

    4. Non-Returnable Items

    • Unfortunately, we cannot accept returns or exchanges on used or opened nail products, as they are considered personal hygiene items.
    • Sale items are not eligible for return or exchange.
    • Gift cards and promotional items are non-refundable and non-exchangeable.

    **All promotional and holiday sale event items are FINAL SALE.

    5. Size Compatibility

    • We understand that ordering the correct size is important. Please carefully review our size guides and product descriptions before making your purchase to ensure the right fit.
    • We do not offer exchanges or refunds for products ordered in the wrong size. It is the customer's responsibility to select the appropriate size based on the information provided on our website.