Shipping Policy

Free Shipping:
We offer free shipping on orders over $60.

Worldwide Shipping:
We ship to customers worldwide so you can enjoy our products wherever you are.

Processing Time:
Orders are typically processed within 5 business days (excluding weekends and holidays). During busy seasons or for handmade/custom items, processing may take slightly longer.

Delivery Times:
Delivery time will vary depending on your location and chosen shipping method (standard or expedited). Estimated delivery windows will be shown at checkout.

Order Tracking:
Once your order ships, you will receive a tracking number by email so you can follow your package until it arrives.

Delays:
While most orders arrive on time, shipping delays can occasionally occur due to carrier issues, customs, or peak periods. If your package seems delayed, please reach out to us at baenailofficial@gmail.com and we’ll be happy to help.

Lost or Missing Packages:
If your tracking shows “Delivered” but you did not receive your package, please contact us immediately. We’ll assist you in working with the carrier to locate the shipment and guide you through next steps.